FAQ

Orders

when will my order be shipped?

Cuticle oils and ready to ship items are processed within standard dispatch times. Jewellery pieces are often made available on a pre-order basis and may take proximately 2-3 weeks before shipping.

Can I cancel my order?

Orders for ready-to-ship items may be cancelled before dispatch.

Pre-order jewellery cannot be cancelled once production has begun.

Can I change my shipping address?

Please contact us as soon as possible. We can only update details before your order has been processed.

Pre-Orders

what does pre-order mean?

Pre-order pieces are made or sourced especially for you. This allows us to maintain quality and exclusivity.

How long do Pre-orders take?

Estimated processing time is 2-3 weeks before dispatch.

Delivery

Do you ship internationally?

 Shipping availability depends on your location and will be shown at checkout.

Why hasn't my order arrived yet?

Delivery delays can occasionally occur once your parcel has left us.

Please check your tracking before contacting us.

Returns

Do you accept returns?

Due to the nature of our products:

• Pre-order jewellery 
• Personalised items
• Gift items

may be non-refundable unless faulty. Full details are outlined in our Returns policy.

Jewellery Care 

Will my jewellery tarnish?

Proper care helps maintain longevity.

Avoid:

• Water
• Perfume
• Lotions
• Chemicals

Store your pieces safely when not worn. See our Product page for full guidance.

Warranty 

Do you offer warranty?

Yes, elevatd jewellery includes a quality guarantee covering manufacturing faults.

This does not cover:

• Wear and tear
• Improper care
• Accidental damage

Gifts

Do you offer gift wrapping?

yes, gift options may be selected at checkout.

Please ensure any personalised message is entered correctly.

Need more help?

For further assistance, please contact us via our contact page.